Terms & Conditions

In leaving your vehicle with us for repair or modification you acknowledge and agree to all terms listed below

Warranties
all new exhaust systems carry 12 months/12000 miles warranty including catalytic converters. All warranties are subject to fair wear and tear and any claims must be accompanied by the original invoice/receipt. Exhaust repairs carry no warranty. Should it be suspected that any form of abuse or modification has taken place to components fitted or procedures carried out by AA Silencers staff all warranties are void.

Catalytic Converters
It is essential that all new catalytic converters are run in correctly. They should be run at fast idle for at least 20 minutes after fitting, and then at approx max 50% throttle and 50% revs for 50-100 miles afterwards. Failure to carry this out will result in premature failure and should it be suspected that this has taken place warranty is void. Should the car display any engine malfunctions or evidence of a running condition that may affect the cat all warranty is void.

Payment Terms
Unless an approved credit account is in place payment must be made in full before the vehicle is removed from the premises. Payment is accepted in cash or via debit/credit card. A charge of two pounds is applicable to all card transactions under thirty pounds. Should payment be disputed the vehicle will remain in possession of AA Silencers until the dispute is settled.

Keys and immobilizers
It is the customers responsibility to provide all keys, immobilizers, codes and instructions for operation when leaving the vehicle. Should we not be given locking wheel nut keys the use of removal tools may be applied. This is in accordance with the customers request to carry out work requiring the removal of wheels and AA Silencers will not be held responsible for damage to locking wheel nuts as a result of removal.

Estimates
all pricing given is an estimate only. No quotes are given as a set final price and are not to be taken without a degree of flexibility under any circumstances. All quotes are given in good faith taking in to account all aspects of repairs as can be seen prior to the commencement of work. Should further costs be incurred during repairs the customer will be contacted where possible to obtain consent. Should consent not be possible repairs will continue up to a total value of fifty pounds above the original estimate. This is to avoid any delay in repairing the car and returning it as efficiently as possible.

General
Whilst AA Silencers will take every possible step to ensure the security of your vehicle we can not accept responsibility for the vehicle whilst on the car park or for personal possessions left in the vehicle.

Vehicles will be road tested after any relevant repairs or at customers request. New brake pads will require bedding in for approximately 100 miles, during this period heavy or prolonged braking should be avoided. Wheels will be tightened to the correct torque but may require checking after 200-400 miles. Please contact us for any checks recommended after your repair.

Should a fault occur on a vehicle whilst on road test that is unrelated to repairs carried out or that AA Silencers have not been made aware of AA Silencers shall accept no responsibility for the subsequent repairs. These can be quoted and repaired at additional cost but it must be accepted that cars can fail at any time, whether driven by the owner or a third party and as such whilst on road test vehicles are not insured against all failures of all components, only those relating to repairs as covered by our warranties.

All vehicles are fitted with protective trim covers where required during repairs. If it is felt the vehicle has been returned to you in a condition worse than that in which it arrived please inform a member of staff. Conditions reported once the vehicle has been taken away cannot be dealt with.

Staff
Despite efforts to mechanize our workforce we are regrettably currently forced to employ almost entirely human staff. As a result it may occasionally be necessary for them to stop working to eat, go to the toilet or go home to sleep. We apologise for any delay this causes with your repair. Due to the fragility of human nature our staff may respond negatively or emotionally when abused or threatened. This is due to the pride and effort with which we work to provide the best service possible.

Our aim is to provide our customers with total satisfaction. If you have any complaints please do not hesitate to discuss these with us, and many thanks for your business.